Difference Between Good & Poor Service
A frequently quoted but unattributed statistic is that where people are asked the question -‘what do you say was the main difference between somewhere where you received great service and somewhere you received bad service’ – at 70 percent of cases the answer was – ‘the mindset and behaviour of the individual delivering the service’. Whether true or not, it seems probable that if we it support Tonbridge and it support kent receive poor service from someplace we are not likely to purchase from this source
It is thus reasonable to assume that fantastic customer service doesn’t involve the essence of the product (unless you have marketed a product as being something it’s not) but also the caliber of the folks delivering the product or service, and also the experience the customer has of buying your service or product.
It is also reasonable to assume that you know the difference between good and poor service and can put yourself in the customer’s shoes when purchasing your service or product.
It should be relatively easy to set a list of item you have bought in the past few months and find out whether the experience you had of purchasing was good, bad or indifferent. Obviously a lot of purchasing and selling nowadays happens without the interaction of people (e.g. buying online ) and for the purposes of the exercise perhaps you should record those tasks individually. Even though it might appear simple, an appraisal of your own experience, coupled with placing yourself in the client’s shoes should provide you with plenty of information regarding the distinction between good and bad support.